Privacy Policy

Introduction

clearvias B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are the Data Controller for the purposes of the General Data Protection Regulation (GDPR) and Dutch data protection laws.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you have any questions about this Privacy Policy, please contact us at privacy@clearvias.top.

Data Controller

The Data Controller responsible for your personal data is:

Data Collection

The data we collect includes personal information such as your name, email address, phone number, company details, and any other information you provide when contacting us or using our services. We collect this information through various means including our contact forms, email communications, phone calls, and during the provision of our corporate services.

We may also collect technical information automatically when you visit our website, including your IP address, browser type, device information, pages visited, and time spent on our site. This information is collected through cookies and similar tracking technologies.

Types of Personal Data We Collect:

• Contact information (name, email address, phone number, postal address)
• Company and business information
• Communication preferences
• Technical data (IP address, browser type, device information)
• Website usage data and analytics
• Service-related information and documentation

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: To provide our corporate services and fulfill our contractual obligations
• Legitimate Interest: To improve our services, communicate with prospects, and operate our business
• Consent: For marketing communications and non-essential cookies (where applicable)
• Legal Obligation: To comply with applicable laws and regulations

How We Use Your Information

We explain how we use your information to provide and improve our services, communicate with you, and fulfill our business and legal obligations. The use of your data is always proportionate and necessary for the stated purposes.

We use your personal data for the following purposes:

• Providing corporate services and business solutions
• Processing and responding to inquiries and service requests
• Communicating about our services and business matters
• Maintaining client relationships and providing ongoing support
• Complying with legal and regulatory requirements
• Improving our website and services
• Preventing fraud and ensuring security
• Marketing our services (with your consent where required)

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties except as described in this policy. We may share your information with:

• Trusted service providers who assist in operating our business
• Professional advisors (lawyers, accountants, consultants)
• Government authorities when required by law
• Business partners when necessary for service delivery (with your consent)

All third parties are required to maintain the confidentiality and security of your personal data and are prohibited from using it for any purpose other than providing services to clearvias.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of data and the purpose for processing:

• Client data: Retained for the duration of the business relationship plus 7 years for legal and tax purposes
• Contact form submissions: Retained for 2 years or until the inquiry is resolved
• Marketing data: Retained until you withdraw consent or for 3 years of inactivity
• Website analytics: Retained for 26 months

Your Rights

Under GDPR and Dutch data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at privacy@clearvias.top. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection and security
• Secure data backup and recovery procedures

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

International Data Transfers

We primarily process your personal data within the European Economic Area (EEA). If we need to transfer your data outside the EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us using the following contact information:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data appropriately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Governing Law

This Privacy Policy is governed by Dutch law and the GDPR. Any disputes relating to this policy will be subject to the jurisdiction of the Dutch courts.